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General Policies

Returns

All items are FINAL SALE, returns, and exchanges are not accepted. Every item is rare and thoughtfully selected. Measurements, quality, material, and photos are all listed in descriptions of every item to ensure the item is being represented fully. Vintage items may have slight imperfections due to age and previous wear, please appreciate these items for their character and know this may be expected. Each piece is thoroughly cleaned, and clothing are put through dry cleaning delicately and professionally.

If you have any questions about an item or would like more photos feel free to ask prior to purchase please email : sales@sallydelarose.com

 

Sizing

For reference, the model shown in photos typically wears a size XS-S and is 5'6" tall with a 34B bust, 25.5" waist, 34" hips, and 32" inseam. You can determine your best fit by taking the measurements of a similar garment you already own and love. Garments may be temporally altered to fit model so please do not use photos as size reference.

If you have a question about an item's size, please contact us by email : sales@sallydelarose.com

 

Shipping 

Sally De La Rose is not responsible for any custom international fees. Please see International policies tab for more information on custom fees. 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

COVID-19  

Sally De LA Rose remains fully committed to pursuing the completion of our work in a safe, diligent and reasonable manner under the current circumstances. We must recognize, however, there is a strong likelihood that we will encounter certain delays such as shipping as a result of this pandemic.

Damages

Sally De La Rose is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

We do not accept returns or exchanges unless the item you purchased is defective only on non-true vintage items. If you receive a defective item, please contact us at sales@sallydelarose.com with details & photos of the product and the defect.